At Al Tijaan, we are committed to providing premium, comfortable, and elegant Islamic caps. If you are not fully satisfied with your purchase, we offer a simple 7 day return policy.
1. Our 7 Day Return Window
You have 7 days from the date you receive your order to request a return. Items must reach us within this period to qualify for a refund.
2. Return Eligibility Checklist
Your item must meet the following conditions:
- Unused, unworn, and unwashed
- Original tags and packaging intact
- Receipt or order number provided
- No stains, smells, marks, or damage
3. Non Returnable Items
For hygiene and operational reasons, these items cannot be returned:
- Custom size caps
- Special handcrafted or personalized caps
- Kids caps if opened or tried
- Sale or clearance items
- Any cap showing signs of wear
4. How to Start a Return
Return process is simple:
- Contact us on WhatsApp or call:
+92 371 0241540
+92 302 1276450 - Share your Order Number and reason for return.
- Our team will confirm eligibility and provide the return address at Korangi 3, Karachi.
- Pack the item securely and ship it back.
Note: Return shipping costs are the customer’s responsibility unless you received a damaged or incorrect item.
5. Refund Process
- Our team will inspect the returned item.
- If approved, your refund will be processed to your original payment method or via bank transfer/JazzCash within 5 to 7 business days.
- If your refund is delayed, please check your bank/payment provider, then contact us.
6. Exchanges
We do not offer direct exchanges. If you need a different size or design, please return the original item and place a new order.
Need Help
We are always here to assist you.
WhatsApp / Call:
+92 371 0241540
+92 302 1276450
Address:
Korangi 3, Crossing Road, Karachi, Pakistan
Al Tijaan – Wear the Sunnah with Elegance
